Had excellent client service sine 1/seventeen. Been pulled from the FRA flight and stayed for 2 days in Philly. Right now one/19 I'll resume my flight to FRA with up to par documentation. To my shock the ticket agent in the check in counter have been Definitely rude, not helpful and expected me to search out my baggage that was checked in about the 17th and that I was unable to retrieve Once i was pulled from the flight on Sunday.
Upon landing in Roatan on Feb fourteen, I uncovered a piece of my baggage was continue to in Miami and they would have it over the airplane on the subsequent flight from Miami to Roatan, the following Saturday!
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My issue is the fact AA long responded to my issues and lies about good reasons the I was bumped of flight.
I just lately flew an Embraer plane from Dallas to Tyler (flight 2746 on December 29th, 2015.) Because the Embraer is a small plane with minimal leg space, my knees were being embedded while in the seat back again in front of me, and it had been producing pain for me plus the passenger in that seat. I asked the stewardess (“Ellen) if I could transfer to your exit isle, wherever there was much more area. Once i requested she reported: “We are going to end counting heads prior to we begin participating in musical chairs.†When she concluded counting folks, I went forward and moved to 1 of two OPEN seats during the exit isle–I didn’t ask her once again because of her rude reaction The 1st time. Ellen arrived about the general public deal with method: “Did you move in the exit isle? Go back to your seat.†I went back immediately. She ongoing around the PA: “There might be a $10,000 great, and I am not likely to pay it.
The web site isn't going to perform. Regardless of what tab I choose on the internet site doesn’t work. I wanted to check the standing of my flight And maybe book Yet another 1 but practically nothing operates.
I obtained a promo in the mail from American Airways in reference to rapid tracking to elite status. After i made an effort to log onto the web site inside the promo I could not locate it (aa.
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I am quite unhappy with the shopper service!!! I feel it had been less costly for you To accomplish this to me than to operate the flight which i was originally on, because the flight was not whole.
This exercise just isn't one American Airlines ought to continue on to apply as is dehumanizing and down proper inconsiderate of paying buyers. This expertise has completely still left a nasty flavor in my mouth and it took clear of the great family vacation I not long ago skilled .
I'm sorry to claim that our working experience at the AA counter in Newark was below stellar – Of The 2 shopper service reps within the counter our website helping travellers examining in, a person devoted her time for you to ONLY Top quality passengers, and the other lady looked as if it would do as tiny as feasible – much too chaotic worrying about what Anyone else was performing – all other than what she could BE accomplishing! As the line grew lengthier, the a lot less intrigued she grew to become, and her Frame of mind was horrific – It took us fewer the perfect time to get on the Airport than it did standing in line to examine in! (above one hour with only four individuals in front of us). By the time we stepped up towards the counter – a brand new agent received on board – we needed to “tranquil ourselves down†– you'll be able to imagine how the other forty or so people started to sense powering us! As you frequently try to tell us, you “treatment†in regards to the passenger, and this specific could use a little Angle adjustment – or obtain her Yet another posture!
The whole reverse is your worker Liibide (sorry I didn’t receive the spelling of his title). I be reluctant to call him a Purchaser Service Rep. He did help me with some complications I had on my outgoing flight but in essence was of no help in any way with my return flight.
continue to absolutely nothing on flight 1583. Usually do not recognize lack of communication. Am now recognizing I'm not likely for making connection in Miami at 10am
I just lately took a flight from JFK to St Thomas over a Saturday eight am flight and had quite possibly the most helpful, productive knonwledgable flight attendant she was excellent. I would like to thanks her for earning my excursion far more pleasant.